At Pawfection Grooming, customer satisfaction is our top priority. We strive to provide high-quality grooming services for your pets, ensuring they look and feel their best. However, if you are not fully satisfied with our services, we offer the following policy: Satisfaction Guarantee: If for any reason you are unhappy with the grooming services your pet received, please contact us within 7 days of the appointment. We will offer a complimentary re-grooming session to correct any issues. No Refunds: As grooming is a personalized service, we do not offer refunds. However, we are committed to ensuring your pet’s satisfaction and will make every effort to address any concerns. Re-grooming Option: If you're dissatisfied with the results, we are happy to schedule a re-grooming session at no additional cost. This option ensures that your pet gets the look and care you desire. Communication is Key: If you're experiencing any issues or concerns, please reach out to us as soon as possible. Our team is always available to discuss and resolve any problems to ensure a positive experience for both you and your pet.